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Customer Guide

Your complete guide to shopping, booking services, and tracking deliveries on KasiBuddy

Customer Guide Trader Guide Driver Guide

Getting Started

1

Create Your Free Account

Sign up with your email and phone number. It's free and takes less than 2 minutes! You'll receive a verification code to confirm your email address.

Why verify?

Verification ensures a safe marketplace for everyone. Your account will be fully verified once you confirm your email.

2

Browse Products & Services

Explore thousands of local shops and service providers. Use search, browse categories, or view nearby options on the map.

Find nearby traders

Enable location to see shops and services closest to you. You can also search by area or use the map view.

3

Place Your Order or Booking

Add items to cart, or book a service with your preferred date and time. Review your order before confirming.

4

Track & Receive

Track your delivery in real-time. You'll receive notifications at every step: Confirmed → Preparing → Out for Delivery → Delivered.

Shopping on KasiBuddy

1

Find Products

Use the search bar at the top of any page. Type what you're looking for - from groceries to electronics.

  • • Browse by category (Food, Fashion, Electronics, etc.)
  • • Filter by price, rating, or distance
  • • View shop ratings and reviews
2

Add to Cart

Click "Add to Cart" on any product. You can adjust quantities and continue shopping. Your cart saves items from multiple shops.

Delivery from multiple shops

You can order from different shops in one cart. Each shop's items are delivered separately with their own delivery fee.

3

Checkout & Pay

Review your order, enter delivery address, choose payment method, and confirm. You'll receive an order confirmation immediately.

4

Track Your Delivery

Go to "My Orders" and click on your active order. See live map of your driver's location and estimated arrival time.

Booking Services

1

Find a Service Provider

Browse service categories: Plumbers, Electricians, Barbers, Salons, Cleaners, Mechanics, and more.

Check reviews

Always check provider ratings and customer reviews before booking. Look for verified providers with the checkmark badge.

2

Book an Appointment

Click "Book Now" on the service provider's page. Select your preferred date and time, add special instructions, and confirm.

3

Service Confirmation

You'll receive a confirmation email and SMS. The provider will confirm within 2 hours. You can cancel or reschedule up to 2 hours before appointment.

4

After Service

Rate your experience and leave a review. Your feedback helps other customers and rewards good providers.

Payment Methods

Cash on Delivery
Pay when your order arrives. Most popular method.
Credit/Debit Card
Visa, Mastercard, American Express accepted.
Instant EFT
Pay directly from your bank account.
KasiBuddy Wallet
Add funds once, use for multiple purchases.
Mobile Money
M-Pesa, FNB eWallet, and more.
WhatsApp Pay
Pay securely via WhatsApp.
Secure Payments

All payments are secure. KasiBuddy never stores your full card details. Cash on delivery is processed directly between you and the trader.

Delivery Options

1

Standard Delivery (1-3 hours)

Standard delivery within your area. Drivers are assigned from our KasiBuddy network. Track your driver in real-time.

Fee: R25 - R85

Based on distance, vehicle type, and weight.

2

Express Delivery (30-60 minutes)

Need it urgently? Choose express delivery for an additional fee. Priority handling and faster dispatch.

Fee: +50% of standard fee

Available for most products within 10km radius.

3

Pickup Option (Free)

Select "Pickup" at checkout to collect from the trader's location. No delivery fee, you choose when to collect.

4

Scheduled Delivery

Choose a future date and time for delivery. Perfect for gifts or planning ahead.

Tips for a Great Experience

Check Ratings & Reviews
Always check trader ratings and recent reviews. Look for verified traders with the checkmark badge for reliable service.
Be Available for Delivery
Provide accurate phone number and be ready to receive your order. Drivers will call if they can't find your address.
Communicate Clearly
Add special instructions during checkout (e.g., "Leave with security", "Ring bell twice").
Inspect Your Order
Before accepting delivery, check that items are correct and undamaged. Report issues immediately.
Returns & Refunds
Return window: 7 days for most items. Contact trader first, then KasiBuddy support if unresolved.
Keep Conversations on Platform
Always communicate through KasiBuddy chat. This protects both parties and keeps records.

Frequently Asked Questions

How do I track my order?
Go to "My Orders" in your profile. Click on your active order to see live map tracking, driver name, phone number, and estimated arrival time.
Can I cancel my order?
Yes, you can cancel before the trader accepts your order. Once the trader has started preparing, cancellation may not be possible unless the trader agrees.
What if I receive the wrong item?
Contact the trader immediately through the order chat. If unresolved within 24 hours, contact KasiBuddy support for assistance.
How do I leave a review?
After an order is delivered or service completed, you'll receive a notification to rate and review. You can also go to "My Orders" and click "Rate".
Is my payment information safe?
Absolutely. KasiBuddy uses bank-level encryption. We never store your full card details. All payments are PCI-DSS compliant.
What happens if my delivery is late?
You'll receive real-time updates. If significantly delayed, contact the driver through the app or reach out to customer support.

Ready to experience KasiBuddy?

Join thousands of happy customers shopping locally